PRIVACY POLICY

[PRIVACY_PROTECTION_ACTIVE]

Last updated: 12/21/2025

[01]INTRODUCTION

At EngageMate, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI social management platform.

This policy applies to all users of our Service and covers all data collection and processing activities related to EngageMate.

[02]INFORMATION WE COLLECT

Automatically Collected Data

  • IP Addresses: For security and analytics purposes
  • Usage Logs: How you interact with our platform
  • Device Information: Browser type, operating system, screen resolution
  • Cookies: For session management and user preferences
  • Performance Metrics: Page load times and error rates

Data via Third-Party APIs

  • TikTok API: Public profile data, video metadata, engagement metrics
  • Reddit API: Public posts, comments, and community discussions
  • Social Media: Publicly available content and trends

User-Provided Information

  • Account Data: Email address, authentication tokens
  • Search Queries: Terms and filters you use
  • Preferences: Settings and customizations

[03]HOW WE USE YOUR DATA

We use collected data to:

  • Customer Discovery: Power influencer and trend analysis for business opportunities
  • Service Improvement: Enhance search relevance and platform performance
  • Security: Detect and prevent abuse, fraud, or malicious activity
  • Analytics: Understand usage patterns to improve user experience
  • Communication: Send important service updates and notifications
  • Legal Compliance: Meet regulatory requirements and legal obligations

[04]COOKIES & TRACKING

Cookie Types

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Google Analytics for usage insights
  • Session Cookies: Maintain your login state
  • Preference Cookies: Remember your settings

Third-Party Analytics

We use Google Analytics to understand how users interact with our platform. This helps us identify popular features and areas for improvement.

[05]DATA SHARING & DISCLOSURE

[IMPORTANT]

We NEVER sell personal data. Your privacy is not for sale.

We may share data only in these limited circumstances:

  • Service Providers: Trusted partners who help operate our platform (hosting, analytics)
  • Aggregated Data: Anonymized, statistical insights with business partners
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

[06]DATA RETENTION

We retain your data as long as your account is active plus 90 days after deactivation, unless longer retention is required by law.

Account Data: Until deletion requested + 90 days

Usage Logs: 12 months for analytics

Security Logs: 24 months for fraud prevention

[07]SECURITY MEASURES

We implement industry-standard security measures to protect your data:

  • TLS Encryption: All data in transit is encrypted
  • Secure Storage: Encrypted databases and secure cloud infrastructure
  • Access Controls: Limited employee access with audit trails
  • Regular Audits: Periodic security assessments and updates
  • Token Management: Secure handling of API keys and authentication

[08]USER RIGHTS & CHOICES

Your Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Opt out of certain data processing activities

How to Exercise Rights

Contact us at:

privacy@candysearch.io

Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any email or by contacting support.

[09]CHILDREN'S PRIVACY

[AGE_RESTRICTION]

EngageMate is not intended for users under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information and terminate the child's account.

If you believe a child has provided us with personal information, please contact us immediately at privacy@candysearch.io.

[10]CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Material changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications

Your continued use of EngageMate after changes constitutes acceptance of the updated policy.

[11]CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer: privacy@candysearch.io

General Support: support@candysearch.io

Data Protection: dpo@candysearch.io

[RESPONSE_TIME] We aim to respond to all privacy inquiries within 72 hours.

[SYSTEM_STATUS: PRIVACY_FRAMEWORK_LOADED] • EngageMate Privacy Policy v1.0